Q: What is a bidet?

A bidet is a bathroom fixture or attachment that sprays water for personal cleansing, offering a more hygienic and eco-friendly alternative to toilet paper.

Q: Why should I choose a smart bidet?

Smart bidets offer features like adjustable water pressure, temperature control, heated seats, air dryers, self-cleaning nozzles, and remote controls—enhancing comfort, cleanliness, and convenience.

Q: Do I need a plumber to install it?

Most of our bidet attachments and smart toilet seats are designed for DIY installation and come with detailed instructions. However, for integrated smart toilets or complex plumbing, professional installation may be recommended.

Q: Will your bidets fit my toilet?

Our bidet attachments and smart seats are compatible with most standard two-piece toilets. For one-piece or skirted toilets, check our product dimensions or contact us for guidance.

Q: Are your bidets safe for children or seniors?

Yes! Many of our smart bidets come with child-safe modes, soft-close lids, and customizable settings perfect for all ages.

Q: Do your bidets require electricity?

Yes, our smart bidets require a power outlet near the toilet. Non-electric models are also available if you prefer a simpler setup.

Q: How long does shipping take?

Orders typically ship within 1–2 business days. Delivery times vary based on location, but most customers receive their order within 3–7 business days.

Q: Do you offer international shipping?

At the moment, we ship within the US. For international orders, please contact us directly.

Q: Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.

Q: What is your return policy?

We offer a [30]-day return policy on unused or gently used items. Please see our full Return Policy for more details.

Q: Do your products come with a warranty?

Yes, all smart bidets come with a manufacturer’s warranty—usually 1–2 years depending on the model. Extended warranty options are also available.

Q: My product arrived damaged or defective. What should I do?

Please contact our support team within 7 days of delivery with photos of the issue, and we’ll make it right as quickly as possible.

Q: How can I contact customer service?

You can reach us via email at Info@Bidetsmartstore.com or through our Contact Us page. We're here to help Monday–Friday, 9 AM – 5 PM EST.

Q: Do you offer installation help or advice?

Absolutely! Our support team is happy to walk you through setup steps or help with compatibility questions. We also have video tutorials on our site.